mirror of
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57 lines
2.6 KiB
Markdown
57 lines
2.6 KiB
Markdown
---
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name: Bug report
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about: Create a report to help us improve
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title: ''
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labels: ''
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assignees: ''
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---
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Please read before creating a new issue:
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1. Make sure there is not already an open issue for this bug.
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2. All enhancements **must** be off. To quickly disable all enhancements with affecting your normal config, in advanced options you can check "Disable All Enhancements".
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3. All advanced options **must** be at their default values.
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4. No cheats may be active. If you were using cheats, they should be disabled, and the game rebooted before reporting the bug.
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5. Do not share save state files. Memory cards are okay.
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6. Verify your dump, as we can not assist with issues resulting from bad dumps.
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7. If playing PAL region software, please check whether or not the game has LibCrypt protection and that if it does, you have a correct SBI file (see https://github.com/stenzek/duckstation#libcrypt-protection-and-sbi-files for more information).
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8. Please post your issue report in English as unfortunately this is the only language spoken by the developers. The Discord server has many helpful people if you need help translating.
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9. If you are using the libretro core, please make sure that the bug also occurs in the standalone emulator. Bug reports only tested on the libretro core will not be investigated.
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**Remove everything before and including this line before submitting.**
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**Game details**
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[Serial Code, Region]
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[i.e SLUS-00404 Ace Combat 2 (USA)]
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**Description of the issue / bug**
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[Describe what you are seeing and/or hearing during gameplay]
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**Controller Troubleshoot Report**
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1. Have you installed any drivers or wrappers on your system, or do you have any programs like Steam open?
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2. Which controller backend are you using in general settings
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**Note:**
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If you are using Duckstation on Android device please consider the following before report:
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Are you using any kind of "memory optimizer" program such as: Ccleaner, Wisecleaner, Clean Master, Boost Android etc. ?
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(if so, please, consider create an exception on it first and test; or even remove / uninstall it retest and then, if the problem persists continue with the report.
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**Steps to reproduce**
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[Try to provide as much detail as possible to reproduce the issue]
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**Enhancements information**
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[Make sure they are all turned off before report]
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**Hardware/software**
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[If Android, which phone and Android version]
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[If desktop, your CPU, graphics card, and operating system]
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[GPU Renderer - D3D11/OpenGL/Vulkan]
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**Emulator version**
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[Shown in the title bar of the emulator]
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**Additional context**
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[Add any other context about the problem here]
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